Emotional Competence is capability of a person to use emotional skills in job and day to day life, with mastery on these capacities a person can achieve success in his career. What counts most in job performance is “Emotional Competence” and not high I.Q, business school degree or technical experts.
- Self Awareness – It is a fundamental emotional competence which let us knows what exact emotions we are feeling and why? To know deeper quiet voice of feeling, take time out to “DO NOTHING”. Doing nothing means not only NOT WORKING, but also not killing the time with idle time wasters like T.V or mobile. Analyze yourself, your strength and weakness. Ready to hear how others perceive you, taking it as valuable information and use it for continuous improvement. Learn from failures, take it as experience in process of learning.
- Self Regulation:- Our mood exerts a powerful pull on thought, memory and perception. When we are angry or under stress, our thought became preoccupied with object of anger or stress and it decrease our productivity. And also may manifest as physical problem like headache, smoking and drinking, sleeplessness, heart problems. So one should learn to manage their own internal states, impulses and reactions to distress.
- Confidence:- Confidence enable a person to take challenges and to master new job or skills. With this inner strength, they are better able to justify their decisions or actions, despite uncertainties and pressure. While extremes self confidence on other hand can look like arrogance, low self confidence lead to helplessness and crippling self doubt. The level of self efficacy (believing in one’s own ability) is strong predictor of job performance than the actual level of skill or training.
- Motivation:- To be successful, a person should be result oriented and have high drive urge to meet their objectives and standards. One should analyses situation, should learn all information to reduce uncertainty and find ways how to improve performance. Keep saying positive things in mind. “I know I can do it, I know I am’ good’. Positive thoughts and optimism actually work at subconscious level and motivate us to perform better.
- Initiative:- Taking initiatives means taking anticipatory action to avoid problems before they happen, or taking advantage of opportunities before they are visible to anyone else.
- Communication:- Being an adept communicator is keystone of all social skills. In simple words, it is listening well and openly asking astute questions, being open minded and understanding, not interrupting and seeking suggestions. Most important thing is it doesn’t matter what mood we are in, aiming for neutral mood is best strategy.
- Empathy with others:- Most people rarely tell is words what they feel; instead they show us in their tone of voice, facial expressions, or other non-verbal words. This ability to touch others moods and taking emotional cues do help one to deal with clients and colleagues.
- Web like connectivity – Network of personal contacts are a kind of personal capital. People who are shy or introverted, are poor in cultivating relationship. Whereas who are too open are in danger of talking on so much that their own work suffers. Outstanding performers seek out mutually beneficial relationship and are able to balance their work with carefully chosen favors, building bonds of goodwill and trust.
- Influence:– People adapt at influence are able to sense the audience’s reaction to their message and can persuade another person to do what they want. Essential step of influence is building rapport (first step). People who are poor at reading emotions cues and poor in social interaction are poor at influence and no matter how intellectually brilliant a person or idea may be, that brilliance will fail to shine if we are not influential or persuasive.
In general emotional competencies play a far larger role in superior job performance than do cognitive abilities and technical expertise.
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